Troubleshooting
Overheating
What happens: Chip temperature is consistently high, the miner reduces performance or stops.
Before configuring software parameters, check the physical condition of the equipment.
- Check the fans. Make sure all fans are working and their RPMs are normal in the Overview section. If a faulty fan is detected, see Fan Malfunctions.
- Check airflow. Make sure the miner's intake and exhaust vents are not blocked.
- Check the Heatmap. Open the Mining → Performance → Heatmap section. Chips that are noticeably hotter than their neighbors may require thermal paste reapplication.
- Check room temperature. High ambient temperature directly affects chip temperature.
If physical causes have been eliminated but the temperature remains high, configure software protection:
- Enable the Auto-profile switching function and set the Lower profile on high temperature threshold in the Mining → Performance section (see Mining → Performance). This is the most effective method. The system will automatically reduce the load.
- Check the Critical chip temperature setting in the Mining → Advanced section (see Mining → Advanced).
- Enable Adapt voltage by temperature and Automatic chip power regulation in the Mining → Advanced section (see Mining → Advanced).
Low Hashrate
What's happening: The miner is running, but the Hashrate is significantly lower than expected for the selected profile, or power consumption is fluctuating.
Hashboard Issues
What's happening: One of the hashboards shows abnormally low hashrate, a high number of errors, or is not detected by the system.