Troubleshooting
Miner does not start
What happens: After a power outage or reboot, the miner does not resume mining automatically or blocks the Hashboard startup.
What to do:
- Check the Restore miner state on boot function in the Mining → Advanced section. Make sure it is enabled.
- Make sure the Start miner in pause mode function is not activated. If this option is enabled, the miner always starts in pause mode and requires manual startup.
- Check the Pool settings in the Mining → Pools section. The miner will not start hashing without an active and available Pool.
- Check the status bar and logs for errors.
Hydro Miner Startup Features (Liquid Cooling)
The Firmware implements strict hardware protection algorithms for the hydro-circuit. Hydro series miners (S19 Hydro, S21 Hydro, T21 Hydro) will block Hashboard startup if:
- Chip temperature delta exceeds 10 °C: The difference between the coldest and hottest chip on a single board is greater than the permissible norm. This indicates air in the radiators or uneven coolant flow.
- Chip temperature above 60 °C: If the radiator temperature exceeds 60 °C during initialization, startup is canceled to prevent thermal shock.
- Circuit temperature below 20 °C: "Cold" startup is prohibited due to sharp changes in the chips' current-voltage characteristics at low temperatures. The hydro-circuit must be preheated before startup.
Hashboard Issues
What's happening: One of the hashboards shows abnormally low hashrate, a high number of errors, or is not detected by the system.
Pool Connection Issues
What's happening: The miner is not connecting to the Pool, the connection is unstable, or there is a high percentage of rejected/stale shares.