Device diagnostics

Error status

Symptom: Device shows Error status.

Check:

• Event Log — open the device card and review recent events
• Boards — check the status of each board (may be red/orange)
• Chip temperature — overheating can cause errors
• Try Restart — restart the miner software
• If Restart doesn't help — perform Reboot (full hardware reboot)

No metrics (--)

Symptom: Device is Online but shows -- instead of metric values.

Check:

• Are Unlock Configs added for this device
• What firmware is installed on the device
• Is the current firmware version supported
• The device may be visible on the network, but the agent cannot authenticate

Intermittent Offline

Symptom: Device periodically goes Offline.

Check:

• Network connection stability
• Is there an IP conflict with another device
• Is the device overheating (check temperature)
• Are there power supply issues
• Check Uptime — if the device regularly reboots, it may be a hardware issue

Low hashrate

Symptom: Device hashrate is lower than expected.

Check:

• Boards — check status and hashrate of each board
• Chip temperature — overheating causes throttling
• Current Preset — which overclocking preset is active
• Pools — check pool configuration for errors

Fan issues

Symptom: Fans are not working correctly or show abnormal values.

Check:

• Sort device list by Fan Duty to find anomalies
• Is Immersion mode (immersion cooling) enabled — fans are not needed in this mode
• Check Cooling mode — Auto or Manual
• Physical issue — check fan connections

Device diagnostic report

If the issue persists, create a diagnostic report (only for devices running HashCore Firmware):

1. Go to Workers section
2. Click ⋯ next to the device
3. Select Maintenance → Diagnostic report
4. Confirm creation
5. Report appears in Activity Center
6. Download the file and send to support

Report is available for download for 2 hours after creation