Technical Support

Communication Channels

Official Website: latest firmware versions, news, and main project resources.
Telegram: main channel for announcements and updates, as well as specialized support chats in Russian and English.
YouTube: video tutorials for firmware installation, working with HashCore Toolkit, and auto-tuning setup.

How to Contact Support

Questions regarding firmware setup and operation are resolved through specialized Telegram chats. In complex cases, assistance via remote access tools (e.g., AnyDesk) is possible, with specialists connecting directly to the device.

To receive assistance, please prepare:

Diagnostic Report: contains all technical information about the device and significantly speeds up problem resolution.
Problem Description: what exactly is happening, when it started, and what steps you have already tried.

Official HashCore Toolkit Website: hashcore.com/en/toolkit

Endpoint Reference

Diagnostic Report

Creates a `diagrep_<model>_<IP>.tar.gz` archive with technical information about the device. The archive contains system and mining logs, data on hashboards and chips, pool configuration, cooling and power parameters, as well as the problem description entered by the user.